Refund policy

Refund Policy

This policy was last updated on 22-02-2024.

At Skillshoper, we are committed to providing high-quality online courses to our users. However, if you are not satisfied with our services for any reason, we have a refund policy in place to handle such situations.

Eligibility for Refund

To claim a refund, you must meet the following eligibility criteria:

• Our refund policy applies only to users who have not completed more than 50% of a course. If you have completed more than 50% of a course, you are not eligible for a refund.
• Discounted courses aren't eligible for a refund.

Requesting a Refund

To request a refund, please contact our support team at 01773690982. You will need to provide your full name, email address, and a brief explanation of the reason for your request.

Processing Time

We will process your refund request within 15 working days. Once the refund has been processed, it may take additional time for the funds to be credited to your account, depending on your bank or payment provider.

Exceptions

There may be instances where we are unable to issue a refund, such as in the case of fraud or abuse of our services.

Changes to This Refund Policy

We may revise this Refund Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy and, in some cases, provide you with additional notice (such as adding a statement to our homepage or sending you an email notification). We encourage you to review this Refund Policy periodically to stay informed about our policy.

Contact Us

If you have questions about this Refund Policy, please contact us at 01773690982.